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Canigou Cycling Girona & Pyrenees Road Bike Vacations

Request and Booking

Prior to booking we recommend that you send us a request to inquire about the availability. Please use our request from, send us an email, or call us for this.

You can book your Road Bike Vacations with us easily by email.
The following information is necessary: name, id number,address, mobile phone number, number of participants and their names, hotel or tour, arrival date, departure date, rental bike size, as well as flight details if applicable.

Germany: +49 (0)2932 20 35 64
USA: (+1) 224 244 7662
Spain: +34 972 63 74 24

Formalities about the booking process:

Tour Operator license:

Canigou Cycling is a registered tour operator
with the license number: GC-001872.

Assurance:

Your payment is protected agains insolvency in accordance with Catalan Travel Agents Regulations. This insolvency system is equivalent to insolvency systems which are in place in other EU member States. With your booking confirmation you will recieve an insurance document from our partner AXA insurances.

Payment:

You may pay by bank transfer or by credit card.
For transfers within the EU please plan about 5 banking days for your payment to arrive. We recommend using the SEPA system as fees are comparable to national transfers. For credit cards there is a service charge of 2%.

The prepayment needs to arrive within 10 days after receiving your booking confirmation. For the programs Individual and CanigouCamp this is €180.00 per person and week commenced. For the Central-Pyrenees and the Eastern-Pyrenees tours this prepayment is €500.00. For the Trans-Pyrenees tour and group tours (Cyclists & Adventurers and Custom Pyrenees) this registration fee is set at €1000.00. This prepayment is part of the total payment.

The remaining balance of the cycling vacation becomes due 14 days (40 days for group tours, Cyclists & Adventurers and Custome Pyrenees) before the day of your arrival and is to be paid by credit card or by bank transfer.

Cancellation:

You may cancel your cycling vacation any time without further explanations. Within the cancellation period of 14 days no costs for cancellation will be charged − after this, a cancellation fee per person is required as follows: For Individual and CanigouCamp €45.00. For Pyrenees multi-stage tours and group tours (Cyclists & Adventurers and Custom Pyrenees) 85.00€ per person. Additionally there is a penalty depanding on how soon before the tour you cancel. Further details can be found in our booking canditions under clause 5.

Complaints:

We do our very best to ensure that you will have a trouble free and relaxing cycling vacation. Nevertheless, should you have a complaint at any point, please direct this to: info@canigou-cycling.com.

Dispute Settlement:

In case of a conflict Canigou Cycling provides an easy, fast and low-cost mechanism to settle the dispute with the arbitration board of the Catalan government Junta Arbitral de Consum de Catalunya (JACC).

Visa and entry requirements:

Should you travel from a non-EU member state, we will gladly help you in determining the required visa and entry formalities.